FurTech Guarantee

Lost in the Post

So far we have only experienced one occasion when an item has been lost in the post. It is a very frustrating business as it can take the Royal Mail many weeks to complete their investigations, but we ask customers to be patient and not to expect a full refund until the end of the process. On our part, we promise to be able to provide proof of postage, to deal with the problem promptly and to abide by the recommendations of the investigation. We will also do our utmost to help the police with their inquiries if there is any suspicion of illegality.

Thorny Issues

A short walk amongst some rather aggressive foliage last weekend reminded me to address the issue of thorns. FurTech garments are immune to puncture by thorns or other sharps because the furry lining fabric automatically re-seals any small holes - a significant advantage over membrane waterproofs.

Customer Advisory Board

If anyone would like to join our Customer Advisory Board please email your comments about anything we do. We are particularly interested in suggestions for improvements. To say "thanks" you will get access to special offers.

Leeds University Rain Room Test

FurTech has passed Leeds University rain room test! This comprises of spraying a FurTech garment with 15mm/hour of "rain" in a laboratory test, as it rotates at 6rpm. The "rain" has a range of drop sizes and is equivalent to 5 times heavy rain in the UK! The test lasted 4 hours without a leak!

This test is the same one used by our closest competitor.

Honest Feedback 10%

We are always interested in hearing about your views and want to make every effort to improve our products. That is why we need your Honest Feedback.

Please email your report, ideally describing the situations in which you have used our products, the positives and what you would like to change. We will send you a code that gives

5% off purchases of any product from our site for the next 6 months!

Send us a photograph or video of our products in action and we will give you a further

+5% for 6 months!

Total= 10% off any purchase for 6 months!

Discounts may only be applied by the original reviewer (though you may make purchases for your family and friends).

Photos and reports may be submitted by email or added to the product feedback sections on www.furtech.co.uk.

We reserve the right to re-publish your comments and photographs as we see fit, without alteration of the meaning, though we may truncate your submission and process your pictures.

FurTech Refunds

We realise that it is difficult to be sure about buying a garment unseen. We want to remove this risk for you.

If you find that, for whatever reason, your FurTech garment doesn't meet your needs, contact us and we will arrange for it to be Returned Free of Charge. (Please re-wrap it in the original packaging and seal it with tape.)

You will recieve a Full Refund on receipt of the garment in a clean, dry and un-used condition.

Shipping is Free so you are not out of pocket.

If you find that, for whatever reason, your FurTech garment doesn't meet your needs, even after you have worn it, return it to us clean, dry and undamaged, within 28 days of delivery, for a 75% refund.

(These terms apply to "furtech" own brand products. Please contact us if you have a problem with other products we sell, which you may also return for a refund of the purchase price, as you would with any decent retailer.)

FurTech Guarantee

We guarantee that our clothing will outperform membrane garments in the majority of wet weather.

No clothing system is able to keep you dry in all possible situations: water may enter down the neck or sleeves. Also, please be aware that our garments have a low resistance to water pressure even though they will protect you from stormy weather. If you sit in a puddle you will force water through... though the fabrics will dry very quickly.

Please consider testing your new garment under a shower or garden hose before taking it into the hills. We will give you a full refund if you are not happy with the results. (Please keep garments away from soaps or detergents as they are detrimental to their durable water repellency.)

If you find that, for whatever reason, your FurTech garment doesn't meet your needs, even after you have worn it, return it to us clean, dry and undamaged, within 28 days of delivery, for a 75% refund.

We guarantee that the performance of our garments can be maintained for many years by cleaning and re-proofing using wash-in products available from good outdoor shops. Our favourite is Granger's 2in1. Please see this link for a report from Trail Magazine Download trail_proofing_story.pdf

We have used and abused one garment fairly continuously since 1992 and, with repairs and re-proofs it remains storm proof!

We guarantee that any manufacturing defect will be repaired, or the garment replaced, free of charge, at our discretion. Damage due to normal wear and tear can be repaired by us for a reasonable charge, but home or field repairs are simple to carry out: the outer and inner layers should be sewn separately, ideally followed by a clean and re-proof. Poor repairs or modifications may invalidate this guarantee, though we will make all practical efforts to rectify any mistakes that are made.

This guarantee is limited to the garment and excludes consequential damages. It does not effect your statutory rights.

"The BMC recognises that climbing, hill walking and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement." British Mountaineering Council.